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Flex Rewards — home

How do I add more stores or venues?

We raise your store quota on request and you add the store yourself under Stores. A Stamp Card store is US$14.50 a month; Digital Passport is a US$36 monthly base fee plus US$10 per venue while the campaign runs, with a discount available for large programs.

Your plan includes one store, and your account has a store quota that sets how many you can have. Raising that quota is the part we do; creating the store is the part you do.

  1. Contact us with Support as the topic, name the business, and say how many stores you need.
  2. We raise your store quota.
  3. You add the store yourself under Stores in your dashboard, whenever you’re ready.

So there’s nothing to wait for once the quota is up — the store is yours to create, name and start issuing from.

A note on currency

Per-store and per-venue fees are the same number in whichever currency your account bills in. A Singapore account pays SGD 14.50 for a store, not US$14.50 converted — the symbol follows the country the account was created in, not an exchange rate.

The monthly base fee is different. It is priced per market, so US$36 is SGD 48 in Singapore and GBP 26 in the UK. See the pricing page for the full list.

That difference is why the combined figures below only add up in US dollars. To work out yours, take your own base fee from the pricing page and add the per-venue fees at face value.

Which one are you adding?

The two products count locations differently, and the price is different, so it’s worth being clear which you’re on.

Stamp Card — additional stores

US$14.50 per store, per month.

A store is a physical place where stamps get issued. Each has its own codes, and reporting breaks down by store, so you can see which branch is actually driving the program.

There’s a second, unrelated add-on people confuse with this one — additional card slots, at US$10 per month each. A card slot is another loyalty card on the same account, not another place. Two examples:

  • Three branches, one coffee card → three stores, one card slot.
  • One café running both a coffee card and a lunch card → one store, two card slots.

If you want both more branches and more cards, you need both.

Digital Passport — additional venues

A US$36 base fee per month, plus US$10 per venue, per month, while the campaign is running. The base fee is year-round and pays for the program itself; venues are only charged while a campaign is active. Twenty venues comes to US$236 a month while it runs, in US dollars — see the currency note above before converting that.

A Digital Passport spans lots of independent businesses — a downtown district, a farmers market, a mall, a restaurant trail — and each participating venue gets its own QR code so you can see which ones are pulling their weight.

Running a large program? Ask about a discount. For a passport with a substantial number of venues, the per-venue rate isn’t the whole conversation — there’s a discount available and it’s worth having that discussion before you commit. Contact us with Pricing as the topic and tell us roughly how many venues you’re planning.

Running seasonally? If a program genuinely won’t run again for a long stretch — a summer market, an annual festival — it can go dormant for a flat US$10 a month, which replaces the base fee. That’s a different charge from the US$10 per-venue rate above. It keeps the program and all its data intact until you need it, which is cheaper than rebuilding from scratch next year, but it holds the program rather than keeping it live.

If you’re adding a lot of venues at once

Onboarding thirty or forty venues is a different job from adding a second branch, and it’s worth treating it as one. Send us the list in one go — venue names, and an address for each — rather than adding them a few at a time. It’s faster for us, and it means the codes and signage for all of them get produced together.

If you’re partway through a large rollout and it’s become slow, say so. That’s useful for us to know and we’d rather hear it early.

Reporting across stores

Once you have more than one, the dashboard reports per store as well as in total, so you can compare branches — signups, stamps issued, and which locations are converting members into repeat visits.

Stores & Venues

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