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Flex Rewards — home

Privacy Policy

Merchant Privacy Statement

Effective Date: 1 September 2023

This Privacy Statement ("Privacy Statement") explains how Flextech.io Pte. Ltd. ("Flex Rewards," "us," "our," and "we") handles the information that you provide to us as well as customer information collected when users join your loyalty program, and applies to all businesses or persons who create a merchant account or who otherwise use the Flex Rewards merchant dashboard and services (collectively, the "App/Site"). If you are an app user (a member of a merchant's loyalty program), your privacy statement terms are in the Customer Privacy Statement below.

Summary of Main Terms

  1. Flex Rewards takes data privacy seriously. The data collected from our systems is treated as highly sensitive information.
  2. As a pre-condition of customers joining a Merchant's loyalty program on the Flex Rewards app, all our app users (i.e. your customers) will be asked to expressly consent to releasing their names and contact information to the Merchant. Merchants can view and download customer information, along with other activity data, from the Flex Rewards dashboard. Merchants are free to copy and retain this data subject to these terms, and compliance with local data protection laws. By using our service, Merchants agree not to sell or share this information with any third parties. If a Merchant cancels service, we are not obligated to continue making this data available to the Merchant.
  3. Depending on which country you are from, customers may have the right to request deletion of their personal information. If Flex Rewards is requested to remove a user's personal information, we will comply. Merchants must also comply with any request to remove customer information from their records. See our Delete Account page for how to make this request.
  4. While we strive to maintain the strictest data security measures, there is always a possibility that our systems could be subject to malicious attack or hacks. In the event of a data breach, we will take all measures to mitigate any harm to our app users and to our Merchants. However, you agree not to hold us responsible for such events.

Detailed Provisions

1. Data Ownership

All data collected from the Flex Rewards app remains the property of Flex Rewards. As part of our service to you, we make a variety of data reports available to you including, inter alia, membership details and member stamp and reward activity ("Customer Data"). You may view, copy and download this Customer Data during the term of service with Flex Rewards. However, you may not directly or indirectly sell, share, transfer, license, or assign Customer Data to any third parties. Customer Data is provided to you under a revocable license with Flex Rewards. If your service is terminated with Flex Rewards for any reason, your license to use the Customer Data shall automatically cease unless otherwise expressly agreed with Flex Rewards.

2. Customer Consent

Customers who join your loyalty program will be asked to expressly consent to releasing their contact information to you for marketing purposes. If customers do not consent to such release of their contact information, they will be unable to join your loyalty program.

3. How We Use Merchant and Customer Data

We may use Merchant and Customer Data for, among other things, statistical and analytical purposes to improve the user experience, to make improvements to the way we deliver our service to Merchants and Customers, for design and product improvements, and for understanding and engaging our target audience for better marketing purposes. We may also share or exchange Merchant and Customer Data with technical partners to provide value-added services, new features, additional products, or other enhancements to the Merchant or Customer experience with Flex Rewards.

4. Images & Logos Uploaded to the Dashboard

You agree that we have the right to use images, logos or other information that you upload to your Dashboard in the App so that we can display your program details on the Flex Rewards app to our users. It is your responsibility to ensure that you have the proper licenses and legal permissions to use such images or logos.

5. Financial Data

We do not retain your credit card information. Financial information is processed through Stripe.

6. Security

Flex Rewards has implemented administrative, technical, and physical security controls that are designed to safeguard your information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your information is absolutely secure. Please keep this in mind when disclosing any information to Flex Rewards.

Please recognize that protecting your information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure, or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.

In the event of a security breach you hereby agree to indemnify Flex Rewards, its directors, employees, affiliates and subsidiaries, and hold us harmless from any direct, indirect or consequential loss, cost or damage that you may incur as a result of such breach.

7. Data Retention

We will retain your account information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your account information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate or anonymized data indefinitely.

8. Third-Party Sites

Some of the functionality may be provided by third parties. For example, we use services like Stripe for payment processing. These third parties are not under our control and Flex Rewards is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.

9. Directory Listing and Social Media Usage

We may, from time to time, for marketing purposes disclose to the public that your business is on the Flex Rewards platform. We may do so by promoting your business on the Flex Rewards website, or informing our audience that you have joined Flex Rewards on our social media channels. You agree that we may use your logo, business name, store address, website link, and your business images for such marketing purposes.

10. Children's Information

The Flex Rewards services are not intended for children under 18 years of age and we do not knowingly collect information from children under the age of 13 through Flex Rewards. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at [email protected]. A parent or guardian of a child under age 13 may review and request deletion of the child's personal information.

11. Accessing and Correcting Your Personal Information, and Your Choices

Keeping your personal information current helps ensure that we provide you with the most relevant services. You can access and update your personal information via your account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to "opt-out" of receiving future marketing or other communications.

You may also contact us at [email protected]to access, modify or request deletion of your personal information.

12. Your California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for their direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Flex Rewards pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or mailing address provided below. Please allow 30 days for a response.

13. California Do Not Track Disclosure

Flex Rewards does not have a mechanism in place for responding to browser "do not track" signals. This website does act on the Global Privacy Control signal, which is a separate and more recent mechanism — see Cookies and Similar Technologies on This Website.

14. International Users

Flex Rewards runs its services on Google Cloud Platform. Regardless of where you use the Flex Rewards services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using Flex Rewards, you consent to this collection, transfer, storage, and processing of information to and in the United States.

15. Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices please contact us at: [email protected]

16. Governing Law and Dispute Resolution

Any disputes arising from or in connection with this agreement shall be resolved by binding arbitration in Singapore before the Singapore International Arbitration Center. This agreement is governed by Singapore law. The language of arbitration shall be English.

Customer Privacy Statement

Effective Date: 12 January 2021

This Privacy Statement explains how Flextech.io Pte. Ltd. ("Flex Rewards," "us," "our," and "we") uses your information and applies to all who use our Flex Rewards app, our website, mobile applications, and other online services we own or control (collectively, the "App/Site").

In addition, please review the App/Site's Terms of Use, which governs your use of the Service, and includes, among other things, grants of rights from you, limits on our liability and your remedies, mandatory arbitration, and waiver of jury trial and class actions. By using our App/Site, you agree to our Terms of Use and consent to our collection, use and sharing of your information and data as described below.

We may modify this Privacy Statement at any time. If we make any material changes, we will notify you by email or by means of notice on the App/Site prior to the change becoming effective.

1. Types of Information We Collect

We collect information, including Personal Information and Non-Identifying Information, when you interact with us and the App/Site, for example when you:

  • access or use the App/Site;
  • register, subscribe, or create an account with Flex Rewards;
  • open or respond to our e-mails;
  • refer friends, family, or others to Flex Rewards;
  • contact customer service or use other customer support tools;
  • provide information to enroll or participate in loyalty programs provided by Merchants;
  • visit any page online that displays our ads or content;
  • connect or link to any Site via social networking sites; and
  • post comments to online communities.

This Privacy Statement does not apply to the collection of information in any way other than as listed above.

2. Your Choices

You can limit the information you provide to Flex Rewards, and you can limit the communications that Flex Rewards sends to you.

Commercial E-mails. You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your account and adjusting your e-mail preferences. Even if you unsubscribe from commercial email messages, we may still e-mail you non-commercial e-mails related to your account and your transactions on the Site.

Cookies and Other Technologies. You may manage how your browser handles cookies by adjusting its privacy and security settings. For this website specifically, see Cookies and Similar Technologies on This Website, which sets out the categories you can switch on or off and how to change your mind. We do not alter our data collection and use practices in response to Do Not Track signals; this website does act on the Global Privacy Control signal.

Device Data. You may manage how your mobile device and mobile browser share certain device data with Flex Rewards by adjusting the privacy and security settings on your device. When you first visit or use the App/Site we will request permission to collect and use your device's precise geolocation. You can opt not to permit the collection of this information, or permit it only when using the mobile app, but it may limit certain functions or features of the App/Site.

3. How Flex Rewards Uses Information

We use information collected as described in this Privacy Statement to:

  • operate, maintain and improve the App/Site and our services;
  • facilitate a Merchant's loyalty program, including issuing and tracking stamps, promotions and rewards;
  • answer your questions and respond to your requests;
  • perform analytics and conduct customer research;
  • send you reminders, technical notices, updates, security alerts, support and administrative messages, and requested information; and
  • comply with the law and enforce our agreements and Terms of Use.

We also may use information collected as described in this Privacy Statement with your consent or as otherwise required or permitted by law.

4. When and Why Flex Rewards Discloses Information

We may share your Personal Information as required or permitted by law:

  • with the Merchant whose loyalty program you have joined, so they can operate that program;
  • with our vendors, who provide services for us and who are required to protect the Personal Information;
  • to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
  • to combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and Merchants; and
  • with your consent.

5. How Flex Rewards Collects Information

You provide us with your Personal Information when you register, subscribe, create an account, or otherwise when you provide us with your Personal Information during your interaction with the App/Site. We also collect Personal Information when you contact us for customer service and other support.

We collect your location information, including precise real-time geolocation, consistent with your choice of mobile device settings. You may be able to disallow our use of location data through your device or browser settings — for example, by disabling location services for the Flex Rewards application in your device's privacy settings.

6. Security of Personal Information

Flex Rewards has implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, and we cannot guarantee its absolute security. If you have any questions about security on our App/Site, you can contact us at [email protected].

7. Accessing and Correcting Personal Information

You can access, update and delete the Personal Information you provided to us by managing this information through your account, using the in-app account deletion feature described on our Delete Account page, or by emailing us at [email protected]. We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Social Networks

The App/Site may be accessible through or contain connections to areas where you may be able to publicly post information or communicate with others. All the information you post in these areas may be accessible to anyone with Internet access. We recommend that you do not post any Personal Information in public community areas.

You also have the option to link social networks to your Flex Rewards account. To manage the sharing of Personal Information with us when you connect through a social networking platform, refer to the privacy policy and settings of that platform.

9. Privacy Practices of Third Parties

This Privacy Statement only addresses the use and disclosure of information by Flex Rewards through your interaction with the App/Site. Other websites accessible through links from the App/Site may have their own privacy statements and practices. We encourage you to familiarize yourself with the privacy statements of any other parties before providing them with information.

10. Business Transfers and Corporate Changes

Flex Rewards and our affiliates reserve the right to disclose, transfer, or license information related to the App/Site, including Personal Information, to a subsequent owner or operator, or in connection with a corporate merger, consolidation, restructuring, or sale of substantially all of our stock and/or assets.

11. Notice to Residents of Countries outside the United States of America

If you live outside the United States (including in the European Economic Area and Switzerland) and you use the App/Site or provide us with Personal Information, your information will be handled in accordance with this Privacy Statement, and by using the App/Site you agree and consent to our collection, transfer, and processing of your Personal Information and Non-Identifiable Information in accordance with this Privacy Statement. Regardless of where we transfer your information, we still protect it in the manner described here.

12. Children's Privacy

The App/Site is a general audience site not directed at children under the age of 12. By using Flex Rewards, you represent that you are at least eighteen years old and understand that you must be at least eighteen years old in order to create an account. We will promptly delete information associated with any account we obtain actual knowledge is associated with a registered user who is not at least eighteen years old.

13. Contact Us; California Privacy Rights and Other Countries

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement. You can reach us online at [email protected]. To contact our Data Protection Officer, please write to [email protected].

If you reside in Canada, you may have the right to be provided with access to Personal Information that we have collected about you and written information about our policies and practices with respect to the transfer of your personal information to vendors outside Canada. E-mail us at [email protected]with questions.

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for those third parties' direct marketing purposes during the preceding calendar year. To request a copy of the information disclosure provided by Flex Rewards pursuant to Section 1798.83 of the California Civil Code, please contact us via the email above. Please allow 30 days for a response.

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to [email protected]. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

14. Glossary of Terms

  • Affiliate means an entity owned, directly or indirectly, by Flextech.io Pte. Ltd. or that is controlled by or under common control with Flextech.io Pte. Ltd.
  • Cookie means a unique identifier, usually made up of small bits of text or code.
  • Device Data means information concerning a device you use to access, use, or interact with the App/Site, such as operating system type, browser type, unique device identifier, geolocation, and device software platform information.
  • Non-Identifiable Information means information that alone cannot identify you.
  • Personal Information means information about you that specifically identifies you or, when combined with other information we have, can be used to identify you, including contact information, demographic information, and financial information collected to process payments.