Simple.
Reliable.
Effective.

One Solution, One Monthly Price

No hidden surprises. Just value for money.

Choose your local currency

Flex Loyalty Plus+

/month
36

Monthly pay-as-you-go subscription. Enjoy 30-days free trial. No credit card required.

* Got more than 6 venues? Contact us

Frequently asked questions

Billing questions

Yes. You are free to cancel at any time, during or after free trial, and without any notice to us.

If you cancel during your free trial you won’t be charged a thing. 

You can start using the Flex Rewards system immediately for 30 days. No credit card details are required to start your free trial, and no hardware is required to launch your program.

If you decide to continue service with us after trial, you will be charged a month-to-month, pay-as-you-go, subscription fee which you can cancel whenever you like. There are no other setup costs, marketing fees, or hidden charges for the life of your plan.

Flex Rewards is not free, but there are no hidden fees or hidden features you’ll need to upgrade for. What you see is what you get. We invest in our software, our customers and providing an exceptional business experience. 

After your 30-day free trial, you will be billed on a month-to-month basis on the 1st day of the month. You may cancel service at any time without obligation.

No. There are no set-up costs whatsoever.

We process all payments via Stripe so the transaction is secure and your credit card information is kept safe with Stripe and not us.

Yes. We like to keep things simple. We only have one plan with full access to all our features.

If you have more than 6 stores and would like to roll out Flex Rewards across multiple venues, please contact us for special pricing and terms.

Stamp Card

Our stamp card is a digital version of the traditional paper “coffee card”. You set the number of stamps on the card, and assign rewards to issue on different stamp numbers. Customers collect stamps when they spend or visit, and earn rewards when they reach stamp milestones. 

Customers access their stamp cards through their mobile phone via the Flex Rewards IOS and Android app or via their phone browser. Rewards are issued digitally to your customer’s account when they are earned.

Yes. The app works for any industry.

Our system is used in juice-bars, nutrition shops, vape shops, donut shops, malls, retail shops, recreation centers, beauty & nail salons, barber shops, gyms, bakeries & cake shops, food trucks and art classes, to name a few. 

You can issue about any type of reward you can think of. There is no limit to the type of rewards you can offer. You can get more ideas on different rewards and stamp programs here.

Yes. You may download the names and email addresses of all your loyalty members anytime. Downloads are generated in CSV format from your Dashboard.

Yes. You can set the minimum spend amounts and include any other prerequisites for earning stamps and/or redeeming rewards.

No. Your customers have the choice to either access their loyalty card online via their mobile web browser, or, they can download and install the Flex Rewards app. Either method will work.

No. You do not need any hardware or specialized equipment to operate Flex Rewards.

Our system has been designed so you can easily launch your loyalty program from your laptop and with a printer.

Customers join by using their phone camera to scan a physical QR code displayed at your venue. 

Less than 30 minutes.

Once you activate your loyalty program, your loyalty card will appear on the Flex Rewards app immediately.

The maximum number of stamps you can display on your card is 20. The minimum number of stamps you can display is 1 stamp. You can display any number of stamps between 1 and 20 on your loyalty card.

Yes! You can put as many rewards on your card as you wish. You may assign one reward per stamp number.

There are 3 methods to add stamps to your customer’s loyalty card:

QR Code: Show your customers an “Add Stamp QR code”. This is a 1-page PDF display with a unique QR code printed in the middle. Customers scan the QR code with their phone camera to collect a stamp. The Flex Rewards app does not need to be installed for the scan to work.  

Manual Validation: You can add stamps to your customer’s card by manually inputting a 4-digit PIN code on your customer’s phone. 

Companion App (available May): You can lookup customers online through our new Merchant Companion App to add stamps and redeem customer rewards. The Companion App will be accessible from any browser-enabled computer, phone or tablet that you may keep at point of sale.

Yes! However, you will need to send your customer a physical QR code when you ship your product. When your customer scans the QR code your customer will instantly receive a loyalty stamp.

You may print an unlimited number of these QR codes from your Print Studio in your Dashboard. They are designed to not only engage customers who buy directly from you, but also to capture customers who may purchase your product from other distribution channels that you don’t control (like Deliveroo or UberEats). This allows you reach your entire customer base no matter how you sell or distribute your products.

Special features

Welcome Rewards are sent to all new loyalty members that sign up to your program. Welcome rewards are designed to incentivize membership sign-ups from customers that are at your venue.

A typical Welcome Reward would be a 10% discount voucher, or a complimentary drink reward.

You can send an unlimited number of Welcome Rewards to customers upon joining. You can also time-delay Welcome Rewards if you don’t want customers to receive and use them on their first visit.

Welcome Rewards significantly increase membership sign-up rates and are strongly recommended to enhance the attractiveness of your loyalty program.

Birthday rewards are delivered 30-days in advance. Your customers will receive a mobile push notification, as well as an email, notifying them of their Birthday Reward. A typical Birthday Reward might be a group discount, or complimentary meal.

Delivery Stamps allow you to send unique loyalty stamps to all your customers who order from home. This gives you the ability to signup all your customers who order from sales channels that you don’t control, such as UberEats, Deliveroo and Grab Food.

Each delivery stamp is a unique, single-use QR-code. When scanned, your customer is issued 1 loyalty stamp on their card. 

You can read more about how to use delivery stamps to capture hundreds of new customers here: Is the 35% Commission to Food Delivery Platforms Worth It? Here’s a Secret That Could Turn The Tables For You

Custom Stamp Cards are designed for Group Hosts that wish to use our stamp card system to run special campaigns like “passport” cards or “prize draw” cards. For example, a Custom Card might allow customers to collect only 1 stamp at each of 20 different locations, with rewards delivered on different stamp milestones. The customer might also be entered into a “prize draw” upon completion of the card. 

Custom Stamp Cards offer other special features such as unlimited venues, customized program descriptions, customized success notifications and the ability to remove legacy cards from customers upon activation of new cards. Please contact us for pricing and further information at [email protected].

You can create up to 6 stores from the Dashboard under your plan. If you have more than 6 stores, contact us here for special pricing and program terms tailored to your needs.

Worldwide

Yes. Our app supports all language script inputs.

We take data privacy and security seriously. We will never sell our data to third parties. Our data is anonymized to protect the identity of our app users in the case of a security breach. All credit card information is processed through Stripe so we do not store any sensitive financial information on our servers. 

Flex Rewards complies with all privacy and customer protection laws in each of the countries where we operate. You can read more about our Privacy Policy here.

Our software engineering team is headquartered in Singapore. Our primary business address for correspondence is 20 Cecil Street, #05 – 03 Plus, Singapore 049705. We have sales and technical support teams in Australia, New Zealand, North America and the United Kingdom. 

Contact us via email at [email protected] if you would like to schedule a conversation with one of our team members. You can also chat to us via the Messenger button on this website and speak directly with someone from the Flex Rewards team. We do all the chats ourselves and we do not use robots or call centers.

You'll be in good company

Join a thriving community of small business owners around the world

Take a quick tour of your dashboard

Play Video

1. How to Create Your Loyalty Card

(13:35 mins)

Play Video

2. How to Use the Print Studio

(8:36 mins)

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3. How to Create Rewards

(3:03 mins)

We prefer humans

And we think you do too

24/7 customer support

When it comes to support, we know that nothing beats a real human at the other end of the line

Our support teams are a phone call or live chat away so you can resolve issues quickly

24/7 customer support

When it comes to support, we know that nothing beats a real human at the other end of the line

Our support teams are a phone call or live chat away so you can resolve issues quickly

Got questions? Schedule a call today

Thank you for choosing to try us out!

We want to make your experience truly awesome. As you explore, reach out to us if you have any questions.

Welcome to Flex Rewards!

Hit "Continue" to create a new account

A new page will open so you can register. You won’t be asked for any payment details. You can use all our amazing features without restrictions for 30-days free. No obligations, no surprises. Cancel anytime.

Thank you for choosing to give us a try!

We want you to have an awesome experience. As you explore, please let us know if you have any questions.

Welcome to Flex Rewards!

A new page will open to your Flex Rewards dashboard

Click “Let’s Go” to register a new merchant account. You won’t be asked for any payment details. You can use all our amazing features without restrictions for 30-days free. No obligations, no surprises. Have at it!