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Flex Rewards — home

Contact

Contact us

Have a question about your account, your billing, or how Flex Rewards works? We’re happy to help.

Open a ticket

Optional. We will use the first line of your message if you leave it blank.

Anything you have already tried is worth including — it is usually the difference between one reply and three.

If you run a program with us.

If it differs from yours, or you collect stamps as a member.

You will get a reference number on the next screen, and a reply to the email address above.

Faster than a ticket

If it is a how-do-I question, the assistant at the bottom right of any page answers from the help center — and the help center itself is searchable.

Prefer email?

[email protected] reaches the same place. The form just arrives sorted, so it gets answered sooner.

Urgent

Choose Something is broken or Billing or my subscription and it is flagged for the same day.

Looking for something else?

Help center

Setting up your card, issuing stamps and everything in between — answered in full.

Delete your account

How to remove your account from inside the app, and who to write to if you can’t get in.

Privacy and your data

What we hold, why we hold it, and what you can ask us to remove.

Questions about your data or our privacy practices can go straight to [email protected].